READERS' CORNER - Human Communication System

Updated: Apr 3, 2020






by Maríanna Magnúsdóttir


Have you learned to see what your management system looks like?


•Is your management system designed to be a safe space for everyone to be their unique self, speak their voice and solve problems in creative ways?

•Is it designed for strategic development allowing every employee to be involved in the overall results?

•Is it designed for developing people every day?


Many workplaces seek for culture change to build ability to be more flexible in our rapidly changing business environment. The desired culture is built on trust and freedom, transparent, highly respectful for people and every team member has authority to run experiments and innovate. What many workplaces are not aware of is that Lean provides all of those things. The element of system thinking is an underestimated strategic approach and too often only applied to a limited part of a workplace resulting in not seeing the big picture, thus not maximizing the value of system thinking.


Many workplaces have found the beauty of visual management and daily management.

Typically it involves a white board and people gathering around it every day (daily huddles) talking about operations’ performance. It is a fundamental part of continuous improvement because it grasps daily learning moments and daily improvements, making improvement continuous.

But there is a twist. These board meetings tend to become “boring” meetings due to their strong focus on results and not designed to develop people and culture.


“The daily huddles are not about the whiteboard, they are about the people that gather around it (…)”

(…) and share experiences, ideas and learning moments. It is when we develop a growth mindset, problem solving skills and team building. Therefore, an even more transparent name for the daily management system would be Daily Human Communication System.


Focusing on the relationships and communication of the people on a team that works together to achieve results, opens up space for individuals and team development that impacts the culture.


We equally need to focus on results and relationships in our daily management. Why? Look around at every person that works with you.


“You don´t need more creativity in your workplace; you just need to unfreeze it!”

People are not the problem, the system is the problem.


There is so much talent and creativity just sleeping throughout the workday, waiting to surface and improve the status quo but doesn´t get the chance to. That is a whole lot of waste of talent!


Give yourself a minute to reflect on your workplace.

What does the daily management system look like?

What is the smallest step you could take towards a daily human communication system?

7 views0 comments